What should I do first if my phone is lost or stolen?

From another phone, ask your mobile company to block the SIM and issue a duplicate SIM, and ask your bank / UPI apps to block UPI on that phone. Then report to the police and block the phone's IMEI on Sanchar Saathi (CEIR) using the police report copy, an ID proof and the duplicate SIM for OTP. If money has been taken, call 1930 and report on cybercrime.gov.in.

Do I need an FIR for a lost document?

For a simple loss, police usually record a lost article report (many States allow it online). If the item was stolen, ask for an FIR for theft. Most duplicate documents — passport, DL, RC, IMEI block — ask for a copy of the police report.

Is e-Aadhaar valid if my Aadhaar card is lost?

Yes. UIDAI says e-Aadhaar downloaded from myAadhaar is as valid as the physical letter. You can also lock your biometrics and order a PVC card (₹75). If you don't remember the number, use ‘Retrieve EID / UID’ on myAadhaar or call 1947.

My ATM card was used after it was lost. Will I get the money back?

Report it to the bank in writing as fast as you can. Under the RBI's 2017 directions, for a third-party breach reported within 3 working days the customer's liability is generally zero, and limited if reported within 4–7 working days; it depends on the facts. Also call 1930 for online fraud.

Does Adhiwakta file the police report or apply for duplicates?

No. Adhiwakta is a legal-help facilitation platform, not a law firm. It does not file reports or applications for you or guarantee any outcome. You can ask a general question on WhatsApp.

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Kho Gaya? — phone, wallet or documents lost? What to do first

Tap what you lost. Get one simple plan in the right order — right now, today, this week — plus a ready police lost report and a card to forward to family.

What did you lose? (tap all that apply)

🛡️ Before it happens — 4 habits

Keep DigiLocker set up: Aadhaar, PAN, DL, RC, marksheets
Note your phone's IMEI (dial *#06#) somewhere safe
Keep photocopies of key documents at home
Use a screen lock and turn on SMS alerts from your bank

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Anyone can lose a phone or wallet. Forward this so your family knows what to do first.

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FAQs

What should I do first if my phone is lost or stolen?: From another phone, ask your mobile company to block the SIM and issue a duplicate SIM, and ask your bank / UPI apps to block UPI on that phone. Then report to the police and block the phone's IMEI on Sanchar Saathi (CEIR) using the police report copy, an ID proof and the duplicate SIM for OTP. If money has been taken, call 1930 and report on cybercrime.gov.in.
Do I need an FIR for a lost document?: For a simple loss, police usually record a lost article report (many States allow it online). If the item was stolen, ask for an FIR for theft. Most duplicate documents — passport, DL, RC, IMEI block — ask for a copy of the police report.
Is e-Aadhaar valid if my Aadhaar card is lost?: Yes. UIDAI says e-Aadhaar downloaded from myAadhaar is as valid as the physical letter. You can also lock your biometrics and order a PVC card (₹75). If you don't remember the number, use ‘Retrieve EID / UID’ on myAadhaar or call 1947.
My ATM card was used after it was lost. Will I get the money back?: Report it to the bank in writing as fast as you can. Under the RBI's 2017 directions, for a third-party breach reported within 3 working days the customer's liability is generally zero, and limited if reported within 4–7 working days; it depends on the facts. Also call 1930 for online fraud.
Does Adhiwakta file the police report or apply for duplicates?: No. Adhiwakta is a legal-help facilitation platform, not a law firm. It does not file reports or applications for you or guarantee any outcome. You can ask a general question on WhatsApp.

What did you lose? (tap all that apply)

🛡️ Before it happens — 4 habits

FAQs

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